Shipping Policy

At Modish Look Shop, we’re committed to making your fashion shopping experience as smooth and stylish as our collections. Below you’ll find all the details about our shipping and returns processes designed with your convenience in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping

Returns & Exchanges

We want you to love every Modish Look Shop purchase. If you’re not completely satisfied, we offer hassle-free returns and exchanges within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange, items must be:

• Unworn, unwashed, and in original condition
• With all original tags attached
• In the original packaging

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

• Hats
• Jewelry (including Bracelets and other intimate accessories)
• Kids’ Sets

How to Return or Exchange

Follow these simple steps:

1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include your order number.
2. Complete the Return Form: Include the following details in your email:
   • Item(s) to return (product name, size, color, quantity)
   • Reason for return (wrong size, changed mind, defective item, etc.)
   • For exchanges: specify desired size/color
   • Preferred resolution (refund, store credit, or exchange)
3. Wait for Approval: Our team will review your request within 1-2 business days and email you return instructions.
4. Package Your Items: Securely pack the items in their original packaging with all tags attached.
5. Ship Your Return: Send the package to our returns center at:
   
   Modish Look Shop Returns
   10700 South Pennsylvania Avenue
   Oklahoma City, OK 73170
   USA
   Use a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Refund Process

Once we receive and inspect your returned items:

• Refunds will be processed within 3-5 business days
• The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs are non-refundable
• You’ll receive an email confirmation when your refund has been processed

Note: Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement.

Exchange Process

• We will ship your replacement item once we receive and process your return
• If the exchanged item is of higher value, you will be charged the difference
• If the exchanged item is of lower value, we will refund the difference
• Standard shipping charges apply for exchanged items

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Include photos of the damage or defect
• We will cover return shipping costs and expedite your replacement