Welcome to Modish Look Shop’s FAQ section! We’ve compiled answers to the most common questions about our globally-inspired fashion collections, shipping policies, and customer service. If you don’t find what you’re looking for, our style-conscious customer care team is always ready to assist at [email protected].
About Modish Look Shop
What is Modish Look Shop’s style aesthetic?
Modish Look Shop offers contemporary, fashion-forward pieces with a globally-inspired aesthetic. Our collections blend timeless wardrobe essentials with current trends, focusing on accessories, jewelry, and versatile clothing that transitions seamlessly from day to night.
Who is the typical Modish Look Shop customer?
Our customers are style-conscious individuals aged 18-45 who appreciate curated fashion collections that combine quality with accessibility. They’re globally-minded shoppers who want their wardrobe to reflect their sophisticated yet effortless personal style.
What types of products do you specialize in?
We specialize in complete fashion ensembles including:
- Clothing: Dresses, jeans, jumpsuits, shirts, and outerwear
- Accessories: Handbags, belts, hats, and jewelry
- Footwear: Flats, heels, and sandals
- Complete looks: Kids’ sets and coordinated outfits
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save favorites, and enjoy faster checkout in the future.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Shipping: 15-25 business days via EMS for orders over $50
Do you ship internationally?
Yes! We ship worldwide with few exceptions (some Asian and remote regions may not be serviceable). International customers may be responsible for customs duties or taxes according to their country’s regulations.
How can I track my order?
You’ll receive a shipping confirmation email with tracking information once your order leaves our Oklahoma City headquarters. Click the tracking link in your email for real-time updates on your package’s journey to you.
What if my package is delayed?
While we carefully estimate delivery windows, occasional delays can occur with international shipping. If your package exceeds the estimated delivery window, please contact us at [email protected] and we’ll investigate immediately.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, undamaged, and in original packaging with tags attached. Please visit our Returns page for complete details on initiating a return.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Note that shipping fees are non-refundable, and international customers are responsible for return shipping costs.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, please place a new order after completing your return. This ensures you receive the freshest items from our current collection.
Product Care & Quality
How do I care for my Modish Look pieces?
Each item comes with specific care instructions. Generally, we recommend:
- Hand washing or gentle machine cycles for delicate items
- Storing jewelry separately to prevent scratches
- Using protective sprays for leather accessories
- Following individual garment care labels precisely
What if I receive a damaged or incorrect item?
We carefully inspect every order before shipping, but if you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund as appropriate.
Contact & Customer Service
How can I contact customer service?
Our fashion-conscious support team is available via email at [email protected]. We typically respond within 24 hours on business days. Our physical address is 10700 South Pennsylvania Avenue, Oklahoma City, US 73170, though we operate primarily as an e-commerce boutique.
Do you have a physical store?
Currently, Modish Look Shop operates as an online boutique, allowing us to offer our globally-inspired collections to fashion enthusiasts worldwide. This digital approach helps us maintain competitive pricing and rapid style updates.
Still have questions? Our customer care team is passionate about fashion and dedicated to providing style solutions. Email us at [email protected] for personalized assistance with your Modish Look experience.
Happy styling from the Modish Look Shop team!